Delivery Information and Returns Policy
COVID19 Production Update:
As we are currently running a smaller Production Team than normal to ensure the safety of all of our employees, please be aware that your prints may take an extra couple of days on top of our normal production timescales to be dispatched. If you have an urgent order please let us know so we can do our utmost to dispatch this in a timely manner for you.
We appreciate your understanding and patience during this unprecedented situation and would like to assure all of our customers that we will do our very best to avoid delays as much as possible.
Please also be aware that there are delivery delays across the country due to huge volumes of mail order goods being dispatched nationwide. This is completely out of our hands. Please be patient as all delivery agents are under immense pressure and they are doing their very best. Please allow extra time for your delivery to arrive as even next day delivery services are currently affected too.
All prices include packaging.
We keep our prices low by being transparent in our costs, we have a delivery cost structure that passes on the lowest possible cost for your particular order.
Remote or offshore locations may incur a premium. The delivery price will be calculated during checkout based on your address and order items.
We aim to dispatch all prints, posters and banners within 3-4 working days due to maintaining a Covid safe workplace.
We aim to dispatch all canvases within 2-4 working days.
All picture frames - acrylic and standard frames - are made to order. Please allow 10-14 working days for these items.
We are very happy to accommodate a faster turnaround where possible. Please contact us to discuss your personal requirements.
If your order is time sensitive please let us know in the additional information box on your product order form as the timescales are a guideline. Unless we are aware, we cannot prioritise your order for you.
Please Note: Due to seasonal fluctuations eg Christmas, Easter, Mothers Day, Fathers Day etc, we may work outside of these timescales.
Please call for an update on delivery times during these periods.
Guaranteed Christmas Delivery for all orders placed by midnight on Sunday 15th December. Orders placed after this time will be shipped as soon as possible and most likely before Christmas but are no longer guaranteed. We close for our Christmas break on 22nd December 2021 and re-open on the 4th January 2022. Orders placed during this time will be produced and shipped asap on our return.
Any damaged goods due to a manufacturing or courier fault will be replaced free of charge upon investigation. All damages MUST be reported within 48 hours. Due to the personalised nature of our printed products, a refund cannot be issued due to customer error. We will however always do our best to ensure all customers are 100% satisfied with our products and service. If you have any problems with your received goods they MUST too be notified within 48 hours of receipt. We are unable to address problems after this.
If a refund of goods is agreed in some very exceptional circumstances, the original received items must be returned to us in good condition before that refund can be issued. The cost of return is to be met by the customer.
Collecting By Appointment:
If you wish to collect your photo enlargement product you may do so by appointment - please contact us.
Highlands and Offshore Islands and Overseas Delivery:
Yes! We do deliver Worldwide. The cost will depend upon where the order is going to and the size and weight of the consignment.
Large items shipped with TNT to Northern Ireland, The Scottish Highlands and UK islands, including The Channel Islands, will incur a delivery surcharge levied by TNT.
Should you require any further information - please contact us.